Professional

Lead Business Analyst/Operations Consultant

Blue Shield of California, El Dorado Hills, CA

October, 2003 to July, 2005

  • Developed business cases to highlight costs and benefits of strategically funded projects; provided go/no-go recommendations.
  • Managed and maintained project budgets to maintain on time, on budget completion.
  • Engaged in requirements definition, analysis, and documentation for technical projects; provided process design & redesign recommendations.
  • Prepared risk mitigation plans.
  • Aided business units in developing metrics and performance targets.

Analytical Business Consulting Lead

Kaiser Permanente, Oakland, CA

October, 2003 to July, 2005

  • Collaborated with team members and stakeholders to develop the business case for a $1.2 billion automated medical record system implementation.
  • Provided project management and consulting support for a variety of projects associated with this implementation.

Manager & Senior Consultant, Data Quality & Integrity

Deloitte, San Francisco, CA

February, 2001 to January, 2003

  • Managed the backend development of a data warehouse and CRM data mart for a financial service's organization; performed programming, data quality assessment and conversion controls analysis and design.
  • Aided in the management of the post-implementation testing processes for an Oracle Financials implementation. Assessed interface controls and provided recommendations to management regarding risk areas.
  • Managed data conversions, loads, and cleansing/rationalization for a large-scale SAP implementation.
  • Engaged in user acceptance testing of the banking, lending, and investment pages for a major online financial corporation's new web site.

Team Lead & Senior Application Developer

United Behavioral Health, San Francisco, CA

June, 1999 to February, 2001

  • Managed a team of 3 application developers to maintain the company's data warehouse, create new data marts, and develop/maintain the data warehouse's metadata repository.

Senior Business Analyst

Kaiser Permanente, Oakland, CA

August, 1998 to June, 1999

  • Analyzed booking and access statistics for the departments of medicine and ob/gyn, designing and coding adhoc SAS reports to gather data.
  • Modified the design of a local Call Center's call-tracking database, to facilitate tracking of 12,000 - 14,000 calls per month; provided recommendations for improving patient access based on analysis of statistics gathered; redesigned workflows to improve performance.